Frequently Asked Questions

For ticket verification, find the procedure on the 'Help' section of the Paltiket App

What is Paltiket? Paltiket is a virtual ticketing platform where event organizers post their events and make tickets available for buyers wherever they are.

Are the terms and conditions of each event the same? The broader terms of all ticket sales are governed by our Terms of Service and over and above that, each event has its own set rules that applies to the specific venue or event type and can thus differ from one event type / venue to the other.

Where can I find the terms and conditions for each event? The terms and conditions of entry at each event will be found in the description of the event section which is available once you select that particular event. Please read carefully before booking tickets to understand the rules of each event.

Can I select specific seats? No, at the moment ticket/seat number is generated automatically after making a successful payment.

Cancellations - I made a mistake with my booking, can I cancel the tickets? Carefully read the event terms or travel company rules for more details.

Payment: I have not received confirmation for a ticket I bought? The ticket details are displayed after successful purchase and this is where you download the ticket QR code from. However, Paltiket will always email a ticket code after a successful purchase to the email address provided at the time of purchase. If you don’t see an email from us, check your junk mail folders, as sometimes the email is diverted there due to your mail filters.

Can I print my ticket? Yes, the ticket that’s generated after a successful transaction will render in the format of a normal A4 page PDF document. Print the page as is, on A4 paper. Use a high-quality printer so that your QR-code is clearly printed and easily scannable Set your printer to Best/Highest quality printing (faintly printed QR-codes may not scan) Keep your ticket safe where the QR-code will not be damaged (do not fold ticket across the QR-code).

Copied/Duplicate Tickets Do not attempt to distribute copies of your ticket. Persons presenting duplicate tickets will be refused entry. A ticket is verified once.

Can I ask for assistance regarding my ticket? Contact Paltiket for further assistance using support@paltiket.com with subject ‘Ticket Assistance’ Hours of operation: Weekdays 9am to 5pm

I lost my tickets. My tickets were stolen. Can I get new tickets? Bookings are final and tickets are treated as CASH and cannot be replaced. Contact us with your ticket details and we will send you your ticket code. Alternatively, check your email for the ticket code.

Why can't I see an event/campaign on the website? Events/campaigns must first be approved before they can appear on the website and, sometimes they may be taken offline for short periods for maintenance. Please try again in a few minutes.

What steps do I follow when purchasing a ticket? 1) Select the event/travel you are interested in. 2) Read terms and conditions. 3) Confirm correct ticket type selected. You can only purchase maximum of 1 ticket/seat per booking/transaction at the moment.